Assistance with the installation of automotive diagnostic and reprogramming software
Are you having trouble installing your automotive diagnostic or engine reprogramming software? Take advantage of our personalized support service, carried out remotely via TeamViewer.
Our team supports you step by step to:
- Install your software on your computer.
- Configure your tools correctly to ensure they operate optimally.
- Troubleshoot any issues encountered during installation.
Service Highlights:
✔️ Professional and fast assistance.
✔️ Support tailored to your specific needs.
✔️ No technical knowledge required on your part.
Important conditions:
- Software download must be done before the intervention in order to optimize installation time.
- Appointment booking and scheduling with customer service is mandatory before placing an order.
How does it work ?
- Contact our customer service to schedule your support session.
- Once the appointment is validated, add this service to your basket and place your order.
- On the appointed day, log in to TeamViewer, send the session ID and password to customer support and let our experts take care of everything.
Please note:
- This service is exclusively dedicated to the installation and initial configuration of software.
- Available for Windows operating systems only.
- Stable internet access is required for the procedure.
Shipping for physical tools:
Where do our tools ship from?
We have established partnerships with European suppliers, particularly in Germany and Spain, who are responsible for assembling and quality checking the tools before sending them. We work with renowned providers such as Colissimo, DHL, GLS, etc., to ensure reliable delivery.
What are the shipping times?
Typically, orders are shipped within 72 hours. Average delivery times vary between 2 and 10 working days, depending on the country of destination and the type of tool ordered.
Track your order
You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. You will be able to follow the status of your order in real time and know the approximate delivery date.
Questions and assistance
For any questions regarding the shipping of your physical tools, do not hesitate to consult our FAQ or contact us via our dedicated form. Our team is always available to help you.
Shipping for digital products:
What do we mean by digital products?
By digital products, we designate all products delivered in dematerialized form, such as :
- Software (downloadable or accessible online)
- Databases
- Documents (e-books, guides, manuel, etc.)
- Archives (compressed files, pictures, etc.)
- Software packages (bringing together several software)
Instant email reception
As soon as you finalize your purchase of digital products, You will receive an email with download links and instructions to access your products. In general, delivery is instant, but may take up to 24 hours in case of computer maintenance. There is no physical shipping.
Check your inbox and SPAM folder
Make sure to check your inbox carefully, including SPAM folder, so you don't miss the email containing your digital products. If you still can't find the email, do not hesitate to contact us via our dedicated form.
FAQ & Support
For any questions regarding the shipping of your digital products, Do not hesitate to consult our FAQ or contact us via our dedicated form. Our team is always available to help you.
For any other questions, consult our FAQ section.
30-day money-back guarantee*
Under conditionsFree delivery in EU
Maximum payment security
Easy returns in the EU