You can return your order within 30 days of receiving it, provided it is in its original condition and in its original packaging.
Once returned, you will be entitled to a full refund which does not include return postage. We are unable to refund or exchange items that appear to have been used, opened, or are not in their original condition.
No exchange, credit or refund is possible once the sale of a digital product is confirmed. Indeed, it is impossible for us to cancel an order from the moment you receive the download link which gives you access to the product you have purchased.
Send your return request by email.
Once your return has been approved, make sure it is well packaged and meets all the conditions described below.
We will give you the return address. Use an insured delivery tracking service to ensure your package reaches us safely.
Send a tracking email with your tracking information to firstname.lastname@example.org
Returns Terms and Guidelines:
All returned items must be unused, unopened and accompanied by their original plastic packaging.
We are not responsible for the shipping costs of returning items after 15 days.
Please ensure that all returned items are well packaged, so as not to be damaged in the post.
Please ensure that all return packages are sent with a traceable and insured service, as we cannot take responsibility for items damaged or lost in return transit.
Please ensure that the returns form has been approved - without this approval your return may not be processed.